Frequently Asked Questions (FAQ)

Welcome to the KZTG Essentials FAQ page! Here you'll find answers to common questions about our products, ordering process, shipping, and customer support. If you have any further inquiries, please don't hesitate to reach out.

1. What types of products do you offer?
We specialize in premium beauty and personal care products, including skincare, hair care, makeup, and self-care essentials, all designed to enhance your natural beauty.

2. How do I place an order?
To order, browse our collection, add your chosen items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is completed.

3. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options to ensure a smooth checkout experience.

4. Do you offer free shipping?
Yes! We provide free standard shipping on all domestic orders over $50. For orders below that amount, a standard shipping fee of $4.99 will apply.

5. How long does shipping take?

  • Standard Shipping (Domestic): 3-7 business days
  • Expedited Shipping (Domestic): 2-3 business days
  • International Shipping: 7-15 business days, depending on the destination

6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your order status on our Track Your Order page.

7. Can I change or cancel my order after placing it?
If your order has not yet shipped, please contact us immediately at info@kztgessentials.store to request changes or cancellation.

8. Do you ship internationally?
Yes, we do! We offer international shipping to select locations. Shipping rates and delivery times vary based on the destination and will be calculated at checkout.

9. What is your return policy?
We accept returns within 30 days of purchase for unused, unopened products. To initiate a return, please visit our Return Policy page for detailed instructions.

10. Are your products cruelty-free or vegan?
Yes, we take pride in offering cruelty-free products. Many items in our collection are also vegan. Product details, including these attributes, are available on each product page.

11. How can I contact customer support?
For any questions or concerns, feel free to email us at info@kztgessentials.store or call us at +1 ‪(307) 439-5516‬. Our customer support team is available Monday to Friday, 9:00 AM to 6:00 PM (PST).

12. How can I stay updated on promotions and new arrivals?
Subscribe to our newsletter at the bottom of any page on our website to receive exclusive offers, updates on new products, and beauty tips straight to your inbox.

If your question isn’t addressed here, please reach out to our team for further assistance. We’re here to help you!